First, confirm that you’ve fully charged your patches and the patches are showing a persistent green light while on your charging pad
Second, delete and reinstall your Wesper app, and try again
Third, complete the steps to initiate a sleep test in your app, and take a screenshot of any places where you’re stuck or getting an error message
If you're seeing a persistent red light after completing these steps, or you’re still unable to complete a sleep test, please reach out to our support team for further troubleshooting.
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