My patches aren’t working

First, confirm that you’ve fully charged your patches and the patches are showing a persistent green light while on your charging pad

Second, delete and reinstall your Wesper app, and try again

Third, complete the steps to initiate a sleep test in your app, and take a screenshot of any places where you’re stuck or getting an error message

If you're seeing a persistent red light after completing these steps, or you’re still unable to complete a sleep test, please reach out to our support team for further troubleshooting.