My patches aren’t charging

There a few ways to confirm that your patches aren’t charging.

  • First, confirm that you’ve plugged your charging pad into a wall socket, and placed the patches on the charger.
  • Next, the patches should show a blue light to indicate that they are charging. Try moving the patches on the charging pad until the blue light displays.
  • When the patches are fully charged, a persistent green light will be displayed. Allow for a 3 hour charge time. Depending on your patch model, the charging LED may turn off when charging is done.
  • If you try to use the patches without a sufficient charge, the app will prevent you from initiating the sleep study.
  • If you don’t see a light while the patches are on the charger, or the light is red, please contact our support team so that we may troubleshoot the issue.


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